Returns & Exchanges

Each necklace is made to order for the number you select. We are unable to accept returns or exchanges for a change of mind or an incorrect number selected at checkout once the piece has entered production.

If your order arrives damaged, faulty, or different from the number you ordered, please contact us within 7 days of delivery if possible. Include your order number, a short description, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

If you need to change a number or cancel your order, contact us within 24 hours of placing it. We can only make changes or cancel if production has not started. Once your piece is in production, it cannot be changed or cancelled for a change of mind.

Use our Contact page and choose the email address you used at checkout. Please wait for our instructions before sending anything back, so we can confirm the best way to resolve your request.

This policy does not limit any rights you may have under applicable consumer law for goods that are faulty, damaged, or not as described.

No change-of-mind returns after production begins

Contact us within 7 days if possible

Within 24 hours, before production